- In case of returns, Alphadentkart.com website/app arranges pick-up of the goods but shipping charges will be applicable. Customer has to bear the shipping charges or else can arrange the return by own means.
- The product must be returned in its original packaging with all contents intact as shipped.
- A part of the order can also be returned if multiple items were ordered. However, all the components of the product must be intact and product should ne unused/altered.
- In case of a return/replacement/refund, we process the refund once the products have been received and verified at our warehouse.
- In case of cancellation before shipment, we process the refund within 24-48 business hours after receiving the cancellation request.
- In case of cancellation once the shipment has already been dispatched or if it is being returned, we process the refund once the products have been received and verified at our warehouse.
- For payments done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made within 24-48 business hours of us receiving the products back. It may take 2-3 additional business days for the amount to reflect in your account.
- Equipment which cannot be returned include Dental chairs, Dental compressors, UV chambers, autoclaves, X-ray units, RVG sensor machine, Model trimmers, OPG and CBCT machines, apex locators, endomotors, Ultasonic scalers, Micromotors, Physio dispenser, Bleaching light and other light curing units, amalgamator etc.
- Products which are not applicable for returns include tooth crème/mousse, MRC/orthodontic trainers, water flossers, chin caps, headgears, face masks or other myofunctional appliances.
Items which are not applicable for returns:
- Product is damaged due to misuse/overuse
- Returned without original packaging including, price tags, labels, original packing and/or any attachments or if original packaging is damaged
- If Serial Number is tampered.
- Defective products that are not covered under Company’s/Manufacturer’s warranty
- Product is used or altered
- If request is initiated after 10 business days of order delivery
- No returns of free product/products
Refund Policy
- For payments done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made within 24-48 business hours of us receiving the products back. It may take 2-3 additional business days for the amount to reflect in your account.
- For cash on delivery transactions, we will initiate a bank transfer against the refund amount against the billing details shared by you. This process will be completed within 24-48 business hours of us receiving the products back and your bank details on email. It might take an additional 2-3 business days (might take 7-10 days in some cases) for the amount to reflect in your account.
